Refund Policy

At NVISION, we prioritize your satisfaction with every purchase. While we strive to ensure your experience is seamless, please note our return policy:

  • We offer returns only in cases of damaged products or incorrect styles. In such instances, we will promptly arrange for a replacement item to be sent to you at no extra cost.

  • Refunds are not guaranteed and will not be provided under the following circumstances:

    • If the order did not arrive due to factors within your control (e.g., incorrect shipping address).
    • If the order was delayed due to circumstances outside of NVISION's control (e.g., customs clearance, natural disasters).
    • For sale items, cash refunds are not available. However, exchanges for other products or store credit are possible.

We are committed to resolving any concerns you may have about our policies. Please feel free to reach out to our dedicated customer service team for assistance. Your satisfaction remains our utmost priority.